Hat Sational, Saratoga Springs

(June 2022) Impressive selection and variety of hats. WISH I COULD HAVE LOOKED AT THEM!!! Young and odd shopgirl would NOT leave us alone to browse. Oppressive, so we promptly left! She absolutely chased us away from a sale.

My wife and I spent the weekend in the Saratoga Arms hotel across the street. I have always wanted a flat brim hat and walked in to browse and also see a selection. The service was terrible. There was a young girl who I asked to show me Stetson hats. She opens the case hands me the two hats that are way too small for me. She didn’t try to help me find the proper size so I graze the top section above the cases and find the perfect hat. I reach for it and gracefully grab the hat as the younger girl never offered assistance and creepily watched. Then comes the old tiny frail (with way too long of fingernails) shopkeeper who snaps at me “can I help you.” I’m 6ft+ and it was an easy reach. She goes “If you knock down the the hat or stand and it hit the glass or you and I wouldn’t be happy about it.” The selection is good for smaller sizes but I walked out as I was very annoyed with the lack of service and “uppity” attitude.