Museum Quarter, Amsterdam

Great location and easy to get around. Close to so many fun things to do. Hotel staff are attentive. Like the ice machine on each floor, so you do not have to venture to the bar. It overlooks the canal and fun to watch the boats go by. Would recommend!

This hotel has some negative operational issues management needs to overcome. However, with that being said, the staff does an outstanding job to make your stay very worthwhile. Lourdes and Giada are to be highly commended for their professional and customer service-oriented manner. I have never been more impressed! They were faced with multiple issues outside of their control and yet remained focused on customer satisfaction as their top priority. The booking reservation was completely incorrect, even though it was the hotel's own reservation team who assisted us. We were faced with two twin beds, when we booked a queen, a standard room when we booked a superior room, changing rooms 2 times/3 days in the process. Had it not been for this great front desk team, I would have rated this hotel much lower, but when you have hotel employees who go above and beyond to make things right, you don't find that everywhere. Our room was clean, comfortable and a nice finish to a rough start. To the ladies in the breakfast area, job well done! Each day they made sure everything was in order and presented nicely. Lastly, NH Hotels, you must do a better job with your reservation team so they do not misrepresent what the customer is purchasing. Secondly, keep the public restrooms clean! They were not well-maintained (trash cans overflowing).