Les Thermes de Spa, Spa

It's basically a big public mineral pool ($25 for 3 hours, per person). There are some jets and water features, but basically just a pool. If you are in Spa and have time to kill, might as well check it off your list...but don't go out of your way to see it. Honestly, it's weird. I wouldn't go again.

Add a bit more zen to the commercial aspect with regards to the treatments à l’Institut. Now very much a factory approach…in and out. However, giving people 5 minutes to wind down after treatment, an explanation of how to improve skincare, and why products are recommended, would already make a difference. Even the receptionist - where the products can be bought - doesn’t explain the why, what and how of what was written down on that paper we were given (in fact, she was quite rude). In short, customer experience to be improved à l’Institut. On the other hand, the ladies downstairs at the entrance are amazing!