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Real Tours NYC - Day Tours Reviews
Esta empresa es muy informal. Nuestra confirmación del tour contrastes en Nueva York nos ponía que nos recogerían en el hotel a las 8,00 am, cuando ya eran las 8,20 am, aún no habían pasado a recogern... more »This company is very informal. Our confirmation of the contrasts tour in New York put us picking up at the hotel at 8.00am, when it was 8.20am, they hadn't picked us up yet. There was no notice from him, we had to call about 3 or 4 times until we were able to contact someone who sent us to a hotel other than ours. If we didn't care, we'd still be waiting. The best of the tour the willlian guide, good professional, best person.
Contratamos esta excursión desde España alentados por las buenas críticas de todo aquel que visita Nueva York. Hicimos la reserva a través del portal de excursiones civitatis. Quedamos a una hora en c... more »We hired this tour from Spain encouraged by the good reviews of everyone who visits New York. We made the reservation through the civitatis tour portal. We meet at a specific time at the door of the Hotel arranged to catch a bus. What was our surprise when the guide who was gathering the people on the bus, informed us that we were not on their list. But let's not worry, then another bus would come to pick us up. The first bus left and we were left alone with another couple waiting for a second bus that never arrived. Within 10 minutes a van appeared that picked up the other couple. We already angry, we told the driver of the van what was going on with our reservation. The driver called the office to report that there were some people with reservations who were not on the lists. We asked the driver for information who treated us with evasiveness and at no time accepted the responsibility of oblivion. Not assuming or accepting that the company was acting badly with us. At half an hour another van appears which already picks us up and the driver instead of taking on behalf of the company the misceman that was causing us, is justified at all times by saying that we are a beneficiary since we have hired the excursion by bus and to The final will make the tour by minibus and more personalized. To which I replied that if we were awardees, the benefit of the prize was not adjusted at all with the treatment received as alleged beneficiaries. As for the tour, the driver-guide's explanations were basic. Not delving into the history of the neighborhood or in significant anecdotes or facts. He did not get off the van at any time with the excuse that he could be fined. So you ended up walking around the neighborhood on your own. And with a narrow time range, between 10 and 15 minutes. Halfway through the tour is a half-hour stop at a Starbucks located on a service road. No particular interest. On a positive note we indicated that thanks to this tour we were able to see neighborhoods and areas of New York that would otherwise have been more complicated to visit in such a short space of time.
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