Great Jones Spa, New York City

3.6
#25 of 47 in Spas in New York City
At Great Jones Spa, we believe in the power of intention. Every inch of our sanctuary is a reflection of our mission statement: our passion is to inspire health and happiness through wholeness and balance. We have lovingly created a haven for your comfort, to inspire optimal wellness from the inside-out. Everyone that steps inside our doors quickly learns that health and beauty are inextricably linked. You may simply come in searching for a youthful elixir — but you’ll go home with far more than you expected.
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Great Jones Spa Reviews
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TripAdvisor Traveler Rating
TripAdvisor Traveler Rating 4.0
27 reviews
Google
4.0
TripAdvisor
  • Came with my husband for a couples massage on a weekday. Massage was relaxing, although the "hot towels" were used twice maybe 3 times, so not sure that should be the name of the massage. We were both...  more »
  • I just concluded a treatment at Great Jones Spa and was very disappointed in the experience. On the way out, I asked to speak with the manager but unfortunately, no one came. Great customer service. I...  more »
Google
  • If you want the worst experience of your life, then come on down to Great Jones Spa! During business hours, your phone calls are greeted by 5 minutes of constant ringing only to be told you cant even leave a voicemail. Want to cancel or reschedule your appointment? Well you're in the right place! No one will get back to you and when you arrive for your appointment they'll tell you that they already cancelled it. Not like the consumers deserve to know before they make the trip anyway, am I right? So now you want to have the situation rectified because having your time and money wasted isn't good business, well you can send an email to them! They'll respond to your email swiftly, a day later, with a response that clearly shows that they didn't even read it! No one to answers the phones and no one to handle customer service? No problem! In all seriousness, this place is horribly run and staffed. You'd be better off going literally anywhere else. You can get massages elsewhere for a third of the price and they'll actually answer your phone calls and emails. I pity anyone who puts up with the low level of care and diligence that this train wreck of an establishment provides.
  • My Wife and I attended this Spa for our anniversary and this place did not disappoint. Awesome small spot, not too crowded, amazing hot stone massages, and pleasant staff. Definitely would go again.
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